Privacy Policy

1. Information We Collect

a. Information Provided by You:
User Account Information: When you register or log in, we collect personal details such as your name, mobile number, email address, and delivery address.
Order Information: When you place orders for fruits, vegetables, groceries, or other farm products, we collect relevant details required to process and deliver your order.

b. Location Information:
For Users: We collect location data to identify your delivery address and provide accurate delivery services. Location access is requested only to improve delivery experience and order fulfillment.
For Delivery Partners / Sales Persons: Location access may be required during login and while performing delivery-related activities. GPS coordinates (latitude and longitude) may be collected during active deliveries for tracking and navigation purposes.

c. Payment Information:
When you make a payment through Razorpay or other supported payment gateways, we may collect limited payment details such as transaction ID, payment status, and payment method.
We do not store or process sensitive financial information such as debit/credit card details, UPI PINs, or net banking credentials. Such information is securely processed by our payment partners in accordance with their privacy and security policies.

2. How We Use Your Information

We use your information to:

• Process and manage orders placed through the app.
• Deliver products to your specified address.
• Provide customer support and order updates.
• Improve app functionality, performance, and user experience.
• Enable delivery tracking and logistics management.
• Send important notifications regarding orders, payments, and services.

3. Sharing of Information

We do not sell or share your personal information with third parties for marketing purposes. However, we may share limited information:

• With farmers, delivery partners, logistics providers, and service partners for order fulfillment.
• With payment service providers for secure transaction processing.
• When required by law, regulation, legal process, or government authorities.

4. Permissions Used in the App

Location: Required for delivery address identification, order tracking, and delivery partner navigation. We only use location information necessary for providing services.

Internet: Required to access online services such as account management, ordering, payments, and order tracking.

Notifications: Used to send order confirmations, delivery updates, offers, and important service-related alerts.

5. App Tracking Transparency

KaashtKart does not track users across third-party apps or websites for advertising purposes. We do not use advertising SDKs or IDFA (Identifier for Advertisers) for cross-app tracking.

6. Data Use and Sharing

We use your data for the following purposes:

• User registration and authentication.
• Processing orders and deliveries.
• Customer support and communication.
• Improving platform performance and user experience.
• Sending order-related notifications.

We do not use your personal information for third-party advertising or marketing without your consent.

7. Data Retention

We retain your information as long as your account remains active or as required to provide services and comply with legal obligations. You may request deletion of your account and personal information by contacting us at the email address provided below.

8. Data Security

We implement reasonable security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no online service can guarantee complete security.

9. Children's Privacy

KaashtKart is not intended for children under the age of 13. We do not knowingly collect personal information from children.

10. Your Rights

You have the right to:

• Access your personal information.
• Update or correct your information.
• Request deletion of your information.
• Withdraw consent for location access through your device settings.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any significant changes will be communicated by updating the Effective Date and publishing the revised policy within the app.

12. Contact Us

If you have any questions regarding this Privacy Policy or wish to exercise your privacy rights, please contact us:
Email: support@kaashtkart.com

13. Payments

All payments within the KaashtKart app are processed through secure payment gateways such as Razorpay. We do not store or have access to complete payment credentials including card numbers, CVV, or UPI PINs.
Payment providers may collect and process payment-related information directly to complete transactions. For more information, please review Razorpay's Privacy Policy: https://razorpay.com/privacy/

By using the KaashtKart app, you agree to this Privacy Policy.